FrequentlY Asked QuestiOns

AbOut Our Water

  • Rain Fresh is classified as purified water. Because of certain proprietary steps, such as the magnetic treatment and oxygen-enrichment, Rain Fresh could be termed an "enhanced water" or "functional beverage". These terms have become buzzwords in the beverage industry recently. This was not the case when we began manufacturing over 30 years ago. To our knowledge we are the originators of this processing for our industry.

    As yet, no standards have been set for oxygen-enriched waters by the Department of Health. Please note oxygenation is not the same as oxygen stabilization. Certain water treatment processes oxygenate the water, but this does not mean the oxygen is available in the product.

  • Rain Fresh goes through a rigorous purification process which includes:

    • Sediment filtration

    • Carbon filtration

    • KDF filtration

    • Ultraviolet light treatment

    • Reverse osmosis

    • Ozone

    • Vortex column

    • Oxygen enrichment

    Head to the Our Purification Process page for more detailed information on the Rain Fresh purification process.

  • No. Some dentists recommend fluoridated water. This is a highly controversial topic as even pro-fluoridation scientists will admit that no properly conducted research has shown that fluoride prevents cavities. On the contrary an Internet search will bring up many studies citing negative effects of ingested fluoride.

  • Yes. Some of our customers do use Rain Fresh for their pets (fish, dogs, cats, etc.). The dissolved oxygen in our water is actually really good for fish.

  • It is ultra-pure; oxygen enriched and has a distinct taste. Our water has less than 10 ppm of Total Dissolved Solids (TDS). This means there aren't any chemicals, minerals, metals, pesticides, etc. in it. Spring waters usually contain more than 250 ppm TDS. Mineral waters must contain at least 250 ppm TDS to be considered mineral water. Many people can also distinguish Rain Fresh by its taste; it has a sweet taste unlike other waters. There is reason to believe that some of the crisp sweetness of our water is from the added oxygen.

  • No. Although Rain Fresh and distilled water are both physically pure at less than 10 ppm, we do not use a distiller as part of the process. To learn more on the reasons why, check out the Why Rain Fresh? page.

  • Our water comes from the Garland municipal source. Unfortunately due to widespread pollution, we have seriously compromised the quality of our air, soil and water worldwide. How else do you explain the presence of PCB's in penguins in the Antarctic? Truly pure uncontaminated water sources are few and not easily accessed.

    The solution we believe is to duplicate the processes of nature to make the water we were meant to drink. In truth, it doesn't matter where we get our source water because our purification process is so thorough that no matter what the source water, the end result will be the same clean sweet water we always make.

  • Rain Fresh Bottled Water is an oxygen infused, purified, and structured water which typically has a pH in the neutral zone, between 6 and 8 (with the body pH being 7).

    We don't buffer the pH of the water hence there is a range. Most companies adding minerals to bottled water are adding only 1 - 4 minerals out of over 72 possible trace minerals.

    Every-body is unique and there are various opinions when it comes to how many minerals a person should add to water. (Consult your Naturopath) What type of minerals; organic or inorganic (carbon chain or not) is another debate with opinions on both sides.

    When purifying water there is currently no way to sort out "good minerals" from contaminants, so we have to filter out most everything then add minerals.

    We believe purified water should be re-mineralized and we offer a few different options for trace minerals to be delivered with your water.

    Because there are so many unique variables for each individual we don't add minerals to our purified water at the factory.

  • To be honest, the water from your home filter is not nearly as pure. The average home system typically has a small media filter and one carbon filter. So all the stuff that gets taken out by our process, stays in your home water. Do you really want bacteria, viruses, bio-solids, pharmaceuticals, MtBEs, Chromium-6, and who-knows-what-else in your drinking water?

    Additionally, many home filter owners start out with good intentions, and soon they’re growing a biology experiment in the filters! We keep a rigorous maintenance schedule on our water, recharging our filters to keep them fresh each week, and then changing filters before they are due. We also pay an independent lab to test our water every week.

    Finally, of course - does your home filter system oxygenate the water? We’ve never seen one that does …

  • Yes, adding RO to your home system definitely helps.

    However, our industrial RO unit is designed to allow exactly one molecule of water through, at a time - and nothing else. This requires a high-pressure pump that forces the water through the membrane. Our system also continually flushes the RO filter to remove contaminants - we don’t know of any under-the-sink systems that do this.

AbOut Our Business

  • Well, Rain Fresh is oxygen enriched and ultra-purified (see the Our Process page for a detailed description of our purification process).

    But if you like asking hard questions, here’s some for the other guys to chew on:

    • “Have you enhanced your multi-media filter with specialized sand to better remove metals?”

    • “Do you do a triple-pass on your carbon filtering?”

    • “Is your micron filter, a 1-micron filter?”

    • “How long does your product sit on the shelf before you deliver it, on average?”

    And that doesn’t even get into how they run their business. 

    • Do they require contracts - and if so, why don’t they think their product quality and customer service are good enough to keep you as a customer?

    • When you call them, can you talk to a real person who makes every effort to answer your questions and solve your problems?

    • Do they charge any other fees, except for the water itself?

    • Can you choose the weekly frequency that they deliver on (from every week, up to every 10 weeks)?

    • Do they allow you to customize the products and quantity for each order?

    • Are they a public benefit company? Or are the shots called based only somebody looking at the “bottom line”?

    • Do they make you feel valued as a customer?

    And so on …

  • No. From our research and consultations with health practitioners we believe very pure water with oxygen was the water which primitive man caught in cisterns and drank as the freshest source available. This is the only water we produce.

  • You can check out our Water Delivery Calendar on our Order Water page.

    Residential and commercial customers are typically on 4-week rotations. Exceptions are made for high volume users and under special circumstances. We are trying to do our part to protect the environment by making fewer trips.

    Wholesale accounts are normally delivered weekly. If you run low between deliveries, a Fresh supply can be found at one of the stores listed on our Store Locator page. You are also welcome to stop by our office directly and pick some up!

    You can also make adjustments to your next delivery order by calling our office, emailing us, or by logging in to your Customer Portal.

  • We totally understand your concern and it is a valid consideration. It really depends on how long a bottle has been in the sun, direct or indirect exposure, what type of plastic, and how hot the water & bottle gets.

    It would be concerning if a 5-gallon polycarbonate bottle sat in direct sunlight for weeks or got to be 108 degrees or more for an extended period. Now it would be different if it were a small, single-serve plastic bottle which you drank out of and left in the hot car for even 4-5 hours. We wouldn't recommend drinking that.

  • It is completely up to you.

    Our professional drivers deliver water to hundreds of homes and businesses across the Dallas Fort-Worth area. Typically, they will leave the water at the front door and pick up empty bottles that have been left out for them.

    But we can handle all sorts of special instructions for how you want the delivery to be made.

  • You can check out our Store Locator to find a store selling Rain Fresh near you.

    You can also stop by our office in Garland, Texas and we will load bottles into your car with a smile!

  • All of our plastic bottles are BPA-free. As of now, we don’t offer glass bottles.

  • Sometimes we’re asked, “Why is your water more expensive than other companies?" 

    Our response: “Is it - really?” Maybe not, once you add up their:

    • $$ Delivery fees

    • $$ Fuel surcharge fees

    • $$ Bottle cleaning fees

    • $$ And so forth …

    Our prices are all-inclusive. You know what you will be paying, and we don’t slap you with hidden fees and extra charges.

    Nor do we start our customers at one lower price, knowing we will raise it after a few months. Then raise it again. We just don’t think that is how business should be conducted.

    With Rain Fresh, what you see is exactly what you get.

  • We would be happy to assist you in answering any additional questions you may have.

    Feel free to give us a call at 972-271-2060 or email us at orders@rainfreshwater.com.